What We Collect and Why
When you open an account, we collect the details you provide during registration — name, contact information, and identity verification documents where required. When you make a deposit or withdrawal via bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet identifier to process
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your request and meet our financial record obligations. We do not store your mobile wallet PIN or full payment credentials. We also collect device and session data — browser type, IP address, and login timestamps — to keep your account secure and detect unusual access. This
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data is used only for account operation, fraud prevention, and regulatory compliance. We do not sell your personal data to third parties. Retention periods vary by data type: transaction records are kept as long as required by applicable financial regulations, while session logs are held for
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a shorter period. You can request a copy of your data or ask us to correct inaccurate records at any time through our support channel. Availability of certain features depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.